Report your meter reading quickly and easily.

The only way to determine the actual consumption for your annual bill is by reading off the meter level. If we do not receive a current meter reading, your consumption will be estimated based on the existing values. Generally, we request your meter reading in a reading card that we send by mail, email or SMS. Then you can easily submit your meter reading to us online, by phone or in writing.

When you change suppliers, we need your meter reading as your network operator in order to calculate the network usage fees. We communicate these figures to your supplier, who then issues you a bill.

If we do not receive a meter reading by the date of the change, your consumption will be estimated.

If you move to a new residence or another city, please read off your current meter level and submit this to us. At the same time, you should deregister with your energy supplier. The benefits for you: You will only pay the energy consumption up until the date of deregistration.

If we do not receive your meter reading or we receive it outside of the deadline, your consumption will be estimated. Either your consumption from the previous billing year or reference values are used as a basis for this estimate.

We will arrange an additional self-reading by the customer or a personal on-site reading if your consumption values were estimated over a long period of time. Meter reading also offers an advantage for you: by using measured values that are as precise as possible, you can control your consumption more closely.

Generally, no appointments are arranged before a meter reading. Our meter readers make an initial reading attempt unannounced. If this is unsuccessful, they leave behind a card. After that, you have the option of submitting your meter reading by phone, keeping the suggested appointment or arranging a new appointment with the meter reader.

There are different reading periods stipulated for each meter. Therefore, if you have multiple meters, the dates may vary. When one of these dates is upcoming, you will receive another notification from us regarding your meter reading.

In the meter reading, you enter your consumption in m³ as indicated on the meter. In the bill you receive from us, we state your consumption in kWh.

You can roughly convert cubic meters by multiplying the cubic meters consumed by a flat factor of 10. For example, if you read off your consumption as 2,000 cubic meters, this will give you a rough consumption of 20,000 kilowatt hours. For a precise conversion, you need the volume correction factor and the calorific value. We provide an explanation as well as information regarding how to determine the calorific value here.